The following questions are frequently asked by our clients. If you have specific questions that are not answered here, call us today – we are more than happy to assist you any way we can.
What is the difference between Home Care and Home Health?
Home care agencies provide in-home non-medical support services aimed at assisting clients with their Activities of Daily Living or ADLs. Basic ADLs including eating, bathing, toileting, dressing, and transferring. Home care agencies also assist with everyday tasks that help make living more comfortable, often called Instrumental Activities or IADLs. These includes such services as medication reminders, light housekeeping, meal preparation and cleanup, transportation, shopping and local errands, pet care and companionship.
Home health agencies provide in-home skilled nursing care and other health care services, such as physical, occupational and speech therapies, for the treatment of an illness or injury. These services are provided by trained medical worker such as registered nurses, licensed practical nurses, physical therapists, occupational therapists, speech therapists, behavioral analysts, neuropsychologists, registered dieticians, recreational therapists, and social workers. Home health agencies are federally certified to provide, bill and recover for Medicare services.
What services does Live Life Well provide?
Live Life Well provides live-in and hourly personal care, companionship and homemaker services for seniors so they can remain in the comfort of their own homes. We offer a diverse and proven menu of flexible care solutions that meet the needs of any situation, whether your loved one is in their own home, living with you, or residing in a facility.
Contact us to learn about the specific services that we can provide you. If your needs surpass the level of care that we can provide, we will help you find alternative solutions.
What are Live Life Well hours of operations?
Live Life Well office hours are Monday through Friday, from 8:30 am to 4:30 pm (except for major holidays). However, a live operator is available by phone 24 hours per days, 7 days per week, 365 days of the year to assist you with urgent care or staffing needs.
How much does home care cost?
Home care is the best value and most comprehensive form of care available. Live Life Well Cares Care Managers arrange economical solutions by using an innovative assessment tool designed to calculate the fewest number of hours needed for a senior’s specific care plan.
Do you accept Long Term Care Insurance?
In many instances, yes. However, whether or not your needed services are covered will depend on your specific long term care policy. We are more than happy to assist you with facilitating reimbursement with your insurance company any way we can. Call us today to see what we can do help.
Is there an hourly minimum for my shift?
Yes, contact us to inquire about your specific needs.
Are you licenced, bonded and insured?
Yes, Live Life Well is licenced, bonded and insured in accordance with provincial requirements.
Can I cancel services at any time?
As a client of Live Life Well you are not obligated to use our services for a specified period of days; you may cancel services or a scheduled shift with 24 hours notice.
How do you select your Personal Assistants?
As an industry leader, Live Life Well Cares deeply understands your concern for safety and security. Each Live Life Well Cares employee, including all Personal Assistants and administrative staff, undergoes comprehensive pre-employment screening that goes beyond the standard interviews and references. We conduct nationwide background, criminal, immigration status and identity checks, along with competency testing. Live Life Well Cares also conducts client service training and safety trainings for all our employees.
Who pays the Personal Assistant?
All Live Life Well Personal Assistants are employees of Live Life Well. In addition to managing your care and supervising the Personal Assistants, Live Life Well handles all of the administrative, billing, payroll and tax concerns involved in the employee process.
What our Clients Say
“I’m writing to thank you personally and your colleagues for the care you have provided over the last year for my mother. I found that you were very responsive to her changing needs and we were never left in the lurch (even during the crisis moments). I highly commend you. I also appreciate the time that you personally gave, from the initial contact to my last visit to your offices in Burlington.”
— David C.
“I would like to take this opportunity to personally thank you for the dedicated and exemplary service you and your company have provided for my Mother over the past 2 years. Your caring and personal attention to detail has allowed my Mother to have a quality of life otherwise unattainable. Your ability to personally match care providers with my Mother’s unique needs is a true testament to the excellence you provide to seniors. As you know, I highly recommend you as a senior care provider to all my friends and patients who are in need of such a service.”
— Steve G.
“We have been using your caregivers for over two and a half years. They have proven to be a very reliable and responsible source of Personal Support Workers (PSWs). When we have required having our staffing components supplemented due to staff illness, short notice coverage, vacation/s, etc., we have relied on them as our sole support for this staffing need. We have found your staff to be efficient, reliable and well versed in the skills required to assist our staff in the roles and responsibilities required. We have no hesitation whatsoever to be used now or in the future as a reference for your timely and professional services which you provide.”